Who we are & scope
Markhor Sports is the sports platform and trading brand of ANKUK Developers LLP. Our business address is House 28, Street 9, Lane 6, Sector B, DHA 2, Islamabad, Pakistan. For privacy questions, contact contact@ankukdevelopers.com or +92 316 5068553.
This policy covers this website, our direct support communications, and the Markhor Sports features you use. The website provides product information and contact links; it does not currently take payments or create bookings. App information is collected only when you use the relevant account, social, venue, or payment feature.
Information we collect
When you email or call us, we receive the information you choose to provide, such as your name, contact details, venue information, booking or transaction reference, and correspondence. Email links open your email application; we receive your message only when you send it.
In the app, information can include account and profile details, selected sports, profile photos, city or location used for discovery, friends, teams, messages, match activity, ratings, tournament entries, and notifications. Venue operators provide business details, addresses, facilities, prices, and availability. Booking and payment records can include the chosen venue, time slot, amount in PKR, payment status, wallet activity, and transaction references.
Our hosting and service providers may process technical information such as IP address, device or browser details, requested pages, timestamps, and error logs to deliver and protect the service. Do not send passwords, complete card numbers, PINs, or one-time codes to support.
How we use your information
We use information to respond to inquiries, manage accounts, connect players, operate teams and messages, process booking and subscription activity, communicate service updates, and resolve payment or refund issues. Technical information helps maintain the service and investigate errors, fraud, and misuse.
We use location information for relevant discovery features when you provide a location or allow device access. You can control device permissions in your settings; disabling a permission may limit the related feature. We do not sell personal information or treat a support inquiry as permission to publish your details as a testimonial.
Storage, security & retention
Support messages are stored in the business email and support systems used to handle your request. App account, profile, booking, and transaction records are held in the service infrastructure used to operate Markhor Sports. Technical logs may be stored by our hosting providers.
We limit access according to operational needs and use reasonable safeguards to protect information. No electronic transmission or storage system can be guaranteed completely secure.
We retain information for as long as needed to operate your account, fulfil a booking or subscription, provide support, or meet accounting, legal, and dispute-resolution obligations. When it is no longer needed, we delete or anonymize it where practicable. Deleting an account may not immediately remove records that must be retained or copies of messages already received by other users.
Access, correction & deletion requests
Email contact@ankukdevelopers.com to ask about information we hold, request access, correct inaccurate details, request account or data deletion, or stop optional communications. Include the account email or booking reference needed to find your records; do not include a password. We may verify your identity before acting.
We will explain any limitation where records need to be retained for a legal, accounting, security, or dispute purpose. Device permissions and available notification preferences can also be managed in your device or app settings.
A parent or guardian who believes a child has provided personal information without appropriate permission should contact us so we can investigate and take suitable action.
Policy updates
We update this notice when our services or data practices change. The date above identifies this version. Material new uses will be explained, with any permission required by applicable law, before they are introduced.